The Westin Peachtree Plaza Atlanta, GA Reviews

I was planning on booking my 40th birthday at the Westin on the second weekend of October, but after reading the review about westin, I'm having second thoughts. I really hope you all (WESTIN) has really improved, because customer service and customers satisfaction is VERY IMPORTANT. So please make some improvements now.

We were very disappointed about this event last night. We spoke with several other attendees who shared similar opinions. Complaint 1: No organization whatsoever getting "Pod" guests checked in for the event and up to the restaurant. Each time an elevator arrived for pick-ups, swarms of people pushed and shoved to claim a space with very little regard to those that may have arrived before them. Complaint 2: NO CHAIRS - well, maybe 1 chair to every 10 people. We asked a floor manager about chairs and she said "We don't advertise that chairs are available for this event". I told her that I was unaware that restaurants were now advertising seating as an amenity. COMPLAINT 3: Getting back downstairs. I felt like we were escaping the Titanic. Again, swarms of people practically trampling each other to get a spot on the elevator. The staff tending to the elevators was incompetent to handle the population. One had a Mohawk and one was playing with a Rubik's Cube. So unprofessional. GENERAL COMPLAINTS: The wait staff scowled throughout the entire event, the buffet tables were low on several items and silverware often, drinks and plates were cleared by annoying, hovering wait staff - often when we turned to look out the window and before we were finished with the items! We began to wonder if there was a dish collection contest. Drinks in the upper bar were overpriced ($10 for watery well drinks?). We will NEVER stay at a Starwood property or patronize any of their restaurants again. This is unacceptable for a Four Star hotel.

My wife and a friend stayed with you from July 2nd to the 4th. It was a horrible experience from the minute they drove up to the parking garage. They stopped to ask the guy where the parking was for hotel guests. He said to just park in a very rude tone. Anyway, they ended up parking in an area where they had to pay each time they left and came back. I thought your hotel had a flat all day rate for guests staying there? The garage was poorly lit and very nasty for what is described as a 4-star hotel. The front desk had no information or brochures on what was around the hotel. They had to go to another hotel to get those. The front desk also gave them no information about the hotel (where to find the pool, different restaurants, etc). The room itself was clean but extremely small. Also, my wife requested a refrigerator since she is breastfeeding and needed to keep milk cold overnight. She called several times to the front desk and explained the situation but was repeatedly denied. Your website states that your hotel goes the extra mile to make sure all guests are satisfied. You need to take that statement off your website if you treat all guests this way! I am leaving very bad feedback to your hotel website and the website on which I booked the room. I am never again booking with westin hotels and any other brand related to westin. For what we paid to stay there we could have gotten much better treatment at a holiday inn (and much cheaper). We'll book with them next time. Adam