JW Marriott Hotel San Francisco San Francisco, CA Reviews

I stayed here over christmas time and would you believe I left the car for literally 5-10 minutes parked outside so that I can check into the hotel, and the Valet people outside said we MUST leave our keys with them. So we did, a little hesitant, and guess what. THEY STOLE OUR RADAR DETECTOR SO FAST. We left our car parked in a different location, no signs of break ins AT ALL, and this hotel would not admit that they stole it. This detector was left in the glove compartment, and they must have took it very fast because they broke a piece of it off. We DEMANDED to see footage and they would not let us when they claimed that they videotape everything outside. THIS IS A 5 STAR HOTEL PEOPLE - THIS IS NOT HOW YOU TREAT PEOPLE!!!!! This hotel was especially not worth the price when they are thieves! They wouldn't even reimburse us or anything, they just kept saying it wasn't them when CLEARLY it was. This car was not touched nor used at all the entire trip EXCEPT by their valet service who JUST was supposed to hold the keys in case they needed to move the car. They also switched their story on us like 5 times which was PROOF they took it. It took 4 months of them to supposedly try to figure out what happened, probably so that we wouldn't write a review on them. They did nothing to help or solve the matter but waste time. They are encouraging their personnel to steal things from people's cars because the have a circle where everyone is involved and split the costs. I've heard about hotels doing this, and would have never thought the JW marriott hotel would stoop so low. DON"T EVER STAY IN THIS HOTEL!!! I will NEVER stay in a JW marriott or marriott related hotels EVER AGAIN. They lost me and my family as a customer, as well as every friend and person that I know of, and hopefully YOU. I've valet my car at restaurants and various 3 star hotels or under with that radar detector in it and NOTHING ever happened. For a 5 star hotel to do such a thing, SO LOW... so VERY low

I stayed here over christmas time and would you believe I left the car for literally 5-10 minutes parked outside so that I can check into the hotel, and the Valet people outside said we MUST leave our keys with them. So we did, a little hesitant, and guess what. THEY STOLE OUR RADAR DETECTOR SO FAST. We left our car parked in a different location, no signs of break ins AT ALL, and this hotel would not admit that they stole it. This detector was left in the glove compartment, and they must have took it very fast because they broke a piece of it off. We DEMANDED to see footage and they would not let us when they claimed that they videotape everything outside. THIS IS A 5 STAR HOTEL PEOPLE - THIS IS NOT HOW YOU TREAT PEOPLE!!!!! This hotel was especially not worth the price when they are thieves! They wouldn't even reimburse us or anything, they just kept saying it wasn't them when CLEARLY it was. This car was not touched nor used at all the entire trip EXCEPT by their valet service who JUST was supposed to hold the keys in case they needed to move the car. They also switched their story on us like 5 times which was PROOF they took it. It took 4 months of them to supposedly try to figure out what happened, probably so that we wouldn't write a review on them. They did nothing to help or solve the matter but waste time. They are encouraging their personnel to steal things from people's cars because the have a circle where everyone is involved and split the costs. I've heard about hotels doing this, and would have never thought the JW marriott hotel would stoop so low. DON"T EVER STAY IN THIS HOTEL!!! I will NEVER stay in a JW marriott or marriott related hotels EVER AGAIN. They lost me and my family as a customer, as well as every friend and person that I know of, and hopefully YOU. I've valet my car at restaurants and various 3 star hotels or under with that radar detector in it and NOTHING ever happened. For a 5 star hotel to do such a thing, SO LOW... so VERY low

Nice clean hotel! Nice indoor pool, Very comfortable Beds & Pillows! Not Happy that they failed to tell me about $60.00 a day parking at their hotel until check out!!!